Refund policy
Thank you for choosing Kalvo, the modern digital business card platform for teams and professionals.
1. Digital Products
All Kalvo services, including digital cards, templates, and related assets, are delivered electronically.
Because these are intangible digital items, they are not eligible for physical returns.
2. Refunds
We offer refunds only under the following circumstances:
You were charged more than once for the same purchase.
You experienced a technical issue on our platform that prevented access or use, and our support team was unable to resolve it within 7 business days.
The refund request is made within 7 days of the original purchase.
To request a refund, please email support@kalvo.com (or your real address) with:
Order ID or transaction reference.
Registered email address.
A brief description of the issue.
Refunds, once approved, will be processed to your original payment method within 7–10 business days.
3. Subscription Cancellations
You may cancel your subscription anytime through your account settings.
Access will continue until the end of your billing cycle, and no partial refunds are provided for unused time.
4. Non-Refundable Situations
Refunds will not be issued if:
You simply changed your mind after activation or download.
Your device or internet connection prevents access.
You failed to cancel before your next billing cycle.
5. Contact
For refund-related queries or support, contact:
📩 support@kalvo.com