Kalvo billing

Billing guide

This guide explains how Kalvo billing works, how to read your invoices, and what to do if something goes wrong. Share it with your finance team to make renewals painless.

Renewal overview

Every profile you create runs on a yearly subscription unless noted otherwise. We email the primary account holder 30 days before the plan expires and again 7 days before the expiry date. You can renew a profile at any time from the Billing page—unused time is added on top of your current period.

Draft profiles can be activated after payment is received.
Suspended profiles become live immediately when you renew.
Deleted profiles stay archived. Restore them before purchasing a renewal.

Understanding invoices

We generate a GST-compliant invoice for every paid order. Download invoices from the Billing > Recent orders table. Each invoice contains:

Customer details captured during checkout, including GSTIN and billing address.
Profile names with the number of years purchased.
An itemised tax breakdown and total amount in INR or USD.
A unique receipt number which you can reference in your accounting system.

Need your invoice reissued? Update the company information under Admin > Settings and contact billing support with the order number.

Payment troubleshooting

Payment didn’t go through? Confirm the tips below before reaching out:

Ensure your card or UPI method is enabled for online and recurring payments.
Confirm the order amount is within your bank's per-transaction limit.
Retry from a desktop browser if the mobile payment screen freezes.

If the amount was debited but the profile is still inactive, share your payment reference (Razorpay transaction ID for INR payments, or PayPal Order ID for USD payments) with our team. We'll reconcile the order and activate the profile within one business day.

Need more help?

Email billing@kalvo.test with your invoice number, registered email, and a short description of the issue. The finance desk is available Monday to Friday, 9:00–18:00 IST.

Last updated 16 Oct 2026